Refunds & Cancellations Policy
Last Updated: August 13, 2025, Effective Date: October 13, 2025
We are committed to delivering high-quality, ethical, and results-driven marketing services. We value your trust and aim to ensure transparency in all transactions. This policy outlines our approach to cancellations and refunds.
1. Service Commitments
Before initiating any project, we provide a clear scope of work, timelines, and deliverables. By proceeding with payment, you agree to these terms. Work begins promptly upon confirmation and payment.
2. Cancellations
- Before Work Begins:
If you request a cancellation before any work has started, you are eligible for a full refund, minus any transaction or processing fees. - After Work Has Begun:
Once work is underway, cancellations are possible, but a prorated amount will be retained to cover completed work, planning, and administrative costs. - Ongoing Monthly Services:
For subscription-based or ongoing services, you may cancel at any time with 7 days’ written notice before your next billing date to avoid renewal charges.
3. Refunds
Refunds will only be considered under the following conditions:
- A service was paid for but never delivered due to our oversight.
- A technical or administrative error led to an incorrect charge.
- A mutually agreed termination occurs before full delivery, and both parties approve a prorated refund in writing.
Refunds will not be issued for:
- Change of mind after work has started.
- Failure to provide necessary information, access, or approvals on time.
- Dissatisfaction with subjective outcomes (e.g., personal preference in design), provided work met the agreed scope and professional standards.
4. Timelines for Refunds
Approved refunds will be processed within 7–14 business days to the original payment method.
5. Force Majeure
If services are delayed or disrupted due to circumstances beyond our control (e.g., natural disasters, internet outages, global emergencies), no automatic refunds will apply, but timelines may be adjusted.
6. Contact Us
For all refund or cancellation requests, please contact us at:
📧 Email: hello@ethicalexperts.agency
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Service-Specific Policies
- Order Policy – Ethical Service Handling
- Payment Policy – Secure & Transparent Transactions
- Delivery Policy – Timely & Responsible Execution
- Revisions Policy – Flexible & Client-Centered
- Refunds & Cancellations Policy – Fair & Transparent
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