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Order Policy

Last Updated: August 13, 2025, Effective Date: October 13, 2025

We aim to make the process of starting and managing your marketing or branding project simple, transparent, and hassle-free. This Order Policy outlines how we handle service requests, approvals, timelines, and client responsibilities.

1. Purpose of This Policy

This policy ensures clarity between our agency and our clients regarding the ordering, processing, and confirmation of services. It applies to all projects, campaigns, packages, and custom solutions we offer.

2. Placing an Order

  • Service Selection: Clients may choose from our published service packages or request a customized solution.
  • Order Submission: All orders must be placed in writing via email, our website’s order form, or signed proposal documents.
  • Required Details: Orders must include project scope, timelines, objectives, and relevant business details.
  • Confirmation: An official order confirmation will be sent once your request is reviewed and accepted.

3. Order Acceptance

We reserve the right to accept or reject orders at our discretion, particularly if a project:

  • Conflicts with our Ethical Marketing Policy
  • Promotes harmful, discriminatory, or illegal activities
  • Involves industries outside our service scope

4. Project Timelines

  • Project timelines begin only after we receive:
    • Signed agreement or proposal
    • Initial deposit (if applicable)
    • All required project materials and information from the client
  • Delays in client feedback or submission of materials may result in adjusted delivery dates.

5. Modifications & Revisions

  • Minor Changes: Included as per the agreed number of revision rounds.
  • Major Scope Changes: May require a new order or additional charges.
  • Any changes to the order must be documented in writing.

6. Order Cancellation

  • Cancellations must be submitted in writing.
  • Cancellation fees may apply depending on project stage and resources used.
  • Refund eligibility will follow our Refund & Payment Policy.

7. Client Responsibilities

  • Provide accurate and complete information for project execution.
  • Respond to queries and provide approvals in a timely manner.
  • Ensure all materials provided are free of copyright infringement or legal restrictions.

8. Communication

We maintain transparent communication throughout your project. Updates will be provided via your preferred contact method — email, project management portal, or video calls.

Our Commitment:
 We value trust, transparency, and ethical practices in every client relationship. This policy ensures a smooth and professional process from the moment you place an order to the successful completion of your project.  📧 Email: hello@ethicalexperts.agency

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