Delivery Policy
Last Updated: August 13, 2025, Effective Date: October 13, 2025
We are committed to delivering all purchased services and products in a timely and reliable manner. Our goal is to ensure a smooth delivery experience from the moment you place your order until you receive the completed service or product.
1. Service Delivery Timeframes
- Digital Services: Most digital services will be delivered within 5–10 business days after payment confirmation, depending on the project scope.
- Physical Deliverables (if applicable): Delivered via a reputable courier within 7–14 business days for domestic shipping, and 14–21 business days for international shipping.
- Custom Projects: Delivery timelines will be clearly stated in your project agreement or contract.
2. Monthly Subscription Services
- Ongoing Delivery: For subscription-based services (e.g., monthly marketing retainers, content creation, or analytics reporting), delivery is made on a recurring basis according to the agreed schedule (e.g., weekly, bi-weekly, or monthly).
- Start Date: The subscription service period begins on the date of first delivery or as stated in the subscription agreement.
- Non-Delivery Due to Client Delays: If deliverables are delayed due to missing information, feedback, or approvals from the client, the scheduled delivery date may be adjusted without compensation or refund.
- Access to Subscription Services: All digital deliverables will be shared via secure online channels, project management platforms, or direct email.
3. Delivery Confirmation
- All deliveries, whether digital or physical, will be confirmed via email notification.
- For physical products, tracking information will be provided where available.
4. Delays
While we strive to meet all delivery timelines, unforeseen circumstances such as technical issues, supply chain disruptions, or force majeure events may cause delays. In such cases, we will notify you promptly.
5. Contact Information
If you have any questions about your delivery or subscription service schedule, please contact our support team at:
📧 Email: hello@ethicalexperts.agency
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